Returns & Exchanges


Online return policy

For online orders, we accept products that are unworn, undamaged, with the original tags still attached for a full refund or an online store credit. 

You have 28 days from the order ship date to get a refund or an online store credit. You will be credited to the original form of payment used to make the purchase should you choose to be refunded. Please note that all apothecary, beauty, lingerie, pierced jewelry, swimwear, sale items and online store credit purchases are final sale. Please return the products you buy online through our easy online return process, and the products you buy in store back to the store.

ALL SALE ITEMS AND DESIGNER HANDBAGS BAGS ARE FINAL. 

INTERNATIONAL RETURNS ARE NOT FREE.

Online Return Process

Please email hello@shophemline.com with your order number and reason for exchange or return accompanied by a photo and you will receive an email within 24 hours of your request.

Late Returns

All returns should be in new, unworn, undamaged condition with the original tags attached. Any returns received more than 28 days from the ship date are ineligible for return or store credict and will be automatically reshipped to the customer upon receipt at our warehouse.

Exchanges

Sorry, we are unable to process exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund or a online store credit and place a new order.

When will I get my refund?

Once we receive your return, please allow 3-4 business days for your return to be processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know it’s on the way.

In store Return Policy

We do not process in store refunds or store credit for online purchases. Please return all online purchases to our online store.

For In store purchases only: We will be happy to exchange or issue store credit for in store purchases returned within 14 days of the original purchase.  The items must be unworn, undamaged, with the original tags still attached, and accompanied by a receipt.  Sale items and discounted items are FINAL SALES.  Lingerie, shapewear and bathing suits are FINAL SALES.  Items bought with store credit are FINAL SALES. We do not offer price adjustments for items that go on sale after the date of purchase.


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